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Checking whether a service is down

status.quavern.net shows the live state of every Quavern service and announces declared maintenance; check it before writing to support.

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Written by Jean-Baptiste COULON--CHABAGNO

status.quavern.net is the place to look. It is faster than asking us, and it distinguishes the two cases that feel identical from the outside: a service that is down, and a request of yours that was refused.

What the status page covers

Each service is probed independently — the API, the chat, myQuavern, the Quavsit API and web app, the Quavblok game server and its page, the download and update hosts. Declared maintenance appears there too, with the window.

When a service is in maintenance

The application says so rather than failing silently. Marl Code, for example, shows the message the team published for that maintenance when it meets a refusal during one.

When the status page is green and it still fails

Then it is your request, your plan or your account, not the service. The error carries a support code that names the exact condition; read what it says before retrying. Common causes with nothing to do with an outage:

  • a monthly unit budget or a spend cap reached on Quavsit;

  • a usage window exhausted on Marl;

  • an unverified e-mail address;

  • a key that was revoked, or that belongs to a different service.

Quavern help reference: service-status/en

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