The contract a QuavernOS client holds with Quavern, and whether the client calling is one Quavern still accepts.
Find your code below — there are 5 of them. The digit between the letters and the dash says who can act on it: 1 is something you can change, 2 and 9 are Quavern's to fix, 3, 4 and 5 are decisions about access, 6 and 7 mean the service is in maintenance or has moved, and 8 points at the device or the network. QUOS uses 1, 3, 7, 8. The shape of a code is explained in How to read a Quavern support code.
Class 1 — Your request or your action
Check what you sent and the state of the account: the request itself, a quota, or the object it names. Correcting that and trying again is normally the whole fix.
QUOS1-1404 — contract_not_found
What it means. The request named the QuavernOS contract, and Quavern holds no record of it: either it never existed, it was deleted, or it belongs to another account.
What to do. Check the identifier you sent, then check you are signed in as the account that owns it.
Class 3 — Authentication, authorisation or security
Sign in again, or ask whoever administers your organisation for the access this needs. Support will never work around an access control on your behalf.
QUOS3-1403 — consent_required
What it means. The request cannot go ahead without the consent of the person.
QUOS3-2403 — capability_required
What it means. The request cannot go ahead without the capability it needs.
Class 7 — Stopped, moved, or an update is required
What you called has stopped, moved, or needs a newer version. Follow the migration or update notice rather than retrying.
QUOS7-1409 — contract_changed
What it means. The QuavernOS contract is no longer the version the caller holds: it has changed since the caller last read it.
What to do. Fetch the current one and accept it before calling again.
Class 8 — Incompatible device or network
Your device, browser, network or proxy is not one this endpoint accepts. Note all four and tell support — never send a secret with them.
QUOS8-1403 — invalid_client
What it means. The client software calling is not one Quavern recognises.
What to do. Use one of the values the documentation lists.
Still stuck
Write to [email protected] with the code, the reason, the time with its time zone, and the route you called. Never send a password, a token, an API key or full card details — support will never ask for any of them.
Quavern help reference: support-codes-quos/en